Okay, so this will ruffle some feathers.

I’m gonna get some hate mail about how I shouldn’t cuss. How I should be PC and say, “Poopy Customers Need Not Apply” instead of use the word “shitty”.

I’m going to get people angry at me for being so front and come across as so mean-spirited and maybe even callous.

Some people will hate on me and say, “But Ray! Customers are ALWAYS right!“

Baloney.

Forget that… I’ve gone through my share of customers and I can tell you they are NOT always right.

Don’t get me wrong, I have some AMAZING, absolutely AWESOME clients and customers – kudos to them. I am talking more about the “few rotten apples“.

Behind the Scenes

In an industry where every “guru” at one time or another has been called a “scam” by somebody, one thing we fail to contemplate is… while everyone is busy evaluating us gurus as “scammers”, do we ever give any thought as to how some customers are scammers themselves? They are scamming us gurus.

Let me explain.

And no, it’s not just folks who sing me praises who get my respect. You see, there are folks who also are clients of mine who haven’t, for one reason or another, gotten their full desired results YET. However, they also know that the responsibility to achieve success ultimately rests on them – so instead of blaming everyone else, they take it upon themselves and own up to their own shortcomings.

What I am talking about are customers with

1. the entitlement attitude
2. the victim mentality

The Entitlement Attitude

The society, not just “customers” within our industry, is plagued by this disease. They feel like the world, and everybody else, owe them something. They feel that just because they did A, they deserve B.

And if they don’t get hooooo boy, better watch out world! Here comes a tantrum fit! Like little kids they’ll kick and scream, they’ll hold their breath until they turn blue in the face, they’ll cry until they have no more tears.

*shakes head*

We get customers like this sometimes. For whatever the reason, they think that by handing us money for our education, they are entitled to success and riches beyond their wildest dreams.

Never mind that they never even bothered to take off the shrink wrap on our course. They let our course sit, unopened and untouched… right alongside every single other course from every single other leaders they they’ve also never opened.

And when success doesn’t come knocking, their hate-email start flowing. They want nothings short of us to do the work for them and to GET them their success. Because after all… they did buy our course, aren’t they entitled to the same success and riches other (hard-working and ambitious) students of ours got for themselves?

The Victim Mentality

Hoo boy, this one gets me going.

You know what I am talking about, the type of folks who blame everybody and everything else for what’s happening in THEIR lives. They abdicate all form of responsibilities for their own lives and instead, seek for forces outside their control to be responsible and to blame.

And they’ll take whatever they can get. They’ll point their dirty little fingers at anything and everyone.

No scapegoat is beyond their reach.

Including us

I mean, OF COURSE it’s our fault that you bought our course and never used it which is why you didn’t get any results!

OF COURSE we are a scam because we sold you a course that’s helped many others achieve their success, wealth, and freedom but for whatever reason, it didn’t help you (never mind that it’s the SAME course…)

OF COURSE we are to shoulder the blame for you getting laid off, your wife leaving you, and your dog running away – it makes total sense that our course caused all of that…

But it’s still doesn’t make it okay for you to ROB US (which some have pretty much have done…)

The Real Culprit…

So before you bitch about another product you bought, realize this:

1. Ultimately, YOU bought it, no one forced you to make that purchase. This is what refund policy is for.
2. Odds are, assuming you got it from a reputable source, that product has already helped improve others’ lives, and that same product didn’t change. The only thing that’s different between you and your failure to extract success from that product and the person who WAS able to get value from the product, is YOU.

So let’s make a deal. We’ll continue to serve you, educate you, and help you in the manners we know best. And you be honest with yourself (and us) and do your very best to fully leverage our education and pave your path to success.

If you’ve been a loyal good customers, awesome! Heck, even if you’ve never given me a single dime but are living your life with honor, integrity, and dignity, good for you. We’d get along.

But if you are absolutely stubborn at being a s***y customer (or just an a-hole), pleases leave me alone, I don’t want your business, I don’t need your business, and you and I absolutely won’t get along k?

Much love,

Raymond